Scope and Data Controller

Tv888 acts as the data controller for personal data collected in connection with the Tv888 services. We may appoint trusted service providers to process data on our behalf for payments, identity verification, fraud prevention, IT operations, customer support, and analytics. Any processor must act under our instructions and in compliance with applicable data protection laws.

Information We Collect

  • Identification and contact details: name, postal address, date of birth, gender, email address, phone number.
  • Account data: user name, password, transaction history, payment method information, account status.
  • Financial activity data: deposits, withdrawals, betting transactions, currency, timestamps.
  • Technical and usage data: IP address, device type, browser, operating system, page views, referral data, language preference.
  • Location data: approximate location derived from device data or IP where permitted by law.

Purposes for Which We Use Personal Data

  • To provide Tv888 services, manage accounts, verify identity, and prevent fraud or prohibited activity.
  • To process deposits and withdrawals, settle bets or wagers, and administer payments.
  • To communicate about account activity, service updates, and support requests; to provide marketing communications where legally permissible and with consent or as permitted by law.
  • To comply with legal obligations and respond to lawful requests from authorities.
  • To enhance security, perform risk assessments, and monitor for suspicious activity in a proportionate and lawful manner.

Legal Basis for Processing

We rely on contractual necessity to provide Tv888 services, legitimate interests in security and integrity of the platform, and compliance with legal obligations. Where required by law or regulation, we may rely on consent for specific uses, such as marketing communications, which may be withdrawn at any time.

Disclosure of Personal Data

Tv888 may disclose personal data to:

  • Payment processors, banks, and financial service providers to execute transactions and verify funds.
  • Licenced authorities and regulators when required by law or to prevent illegal activity.
  • Other Tv888 entities and service providers acting on our behalf under written agreements and in accordance with applicable law.

International Transfers

Your personal data may be stored and processed in jurisdictions outside your country of residence. When we transfer data across borders, we apply safeguards required by applicable data protection laws to protect your information, including ensuring that recipients provide adequate data protection protections.

Cookies and Related Technologies

Tv888 uses cookies and similar technologies to identify user preferences, analyse site performance, enable core features, and support security. Some cookies are essential for service operation; others enable analytics or marketing purposes. You may adjust cookie preferences within the Tv888 platform where available, subject to necessary functional requirements.

Verification and Identity

We may require verification documents to confirm identity and assess source of funds, particularly before withdrawals or when required by law. Acceptable documents include government-issued photo ID, proof of address, and evidence of the payment method used. In some cases certified copies by a Notary may be requested. We retain verification documents in accordance with regulatory requirements and Tv888 policies, subject to applicable retention periods.

Data Retention

Personal data is retained only for as long as necessary to fulfill the purposes described in this policy, to comply with legal obligations, to resolve disputes, and to enforce Tv888 agreements. Generally, data related to a closed account is retained for five years, unless a longer period is required by law or regulatory authority.

Your Rights

You may exercise data subject rights by contacting Tv888 through the customer support channels or the privacy portal available within your Tv888 account. You have the right to:

  • Access and obtain a copy of your personal data.
  • Correct inaccurate or incomplete data.
  • Request deletion of data, subject to legal and regulatory retention requirements.
  • Object to processing based on legitimate interests or withdraw consent where applicable.
  • Request restriction of processing and data portability where legally permissible.
  • Lodge a complaint with a supervisory authority if you believe Tv888 has violated data protection laws.

Marketing and Communications

Tv888 conducts customer relationship management and may send marketing communications where permitted by law and with appropriate consent or lawful basis. You may opt out of marketing communications at any time via account settings or by contacting support. We do not rely on consent for non marketing processing where there is a contractual or legal basis to process.

Children and Minor Protection

Tv888 services are intended for users who meet the minimum age requirement in their jurisdiction and are at least 18 years old where required. If Tv888 confirms a user is under the applicable age, access to the service may be restricted and any winnings may be forfeited in accordance with law and Tv888 policy.

Security Measures

Tv888 implements commercially reasonable technical and organizational measures to safeguard personal data. Access to systems is restricted to authorized personnel, data is stored securely, and security incidents are investigated promptly.

Changes to This Privacy Policy

We may update this privacy policy from time to time. Material changes will be communicated through Tv888 services or other lawful means. Continued use of Tv888 services after changes constitutes acceptance of the updated policy.

Contacting Tv888

If you have questions about this privacy policy or wish to exercise your rights, contact Tv888 using the support channels within your Tv888 account or through the privacy portal on the Tv888 platform. We will respond in accordance with applicable laws and regulatory requirements.