Gambling can be addictive
Tv888 operates online gaming services as entertainment. Participation is voluntary and restricted to individuals who meet the applicable legal age in their jurisdiction. Tv888 recognises that gambling can become problematic for some players and commits to maintaining a safe, regulated environment in compliance with all governing laws and licensing requirements.
Legal framework and age verification
Access to Tv888 is limited to players who have attained the minimum legal age for gambling in their jurisdiction. Tv888 conducts age and identity verification during registration and may require ongoing verification to remain in good standing. Minors are strictly prohibited from engaging with any Tv888 product. Tv888 reserves the right to suspend or terminate accounts found to involve underage participation and to cooperate with competent authorities as required by applicable law.
Self-management tools for responsible play
Tv888 provides a suite of self-management tools designed to assist players in maintaining responsible gaming practices. The following limits may be set and amended within the user account:
- Deposit limit: a daily, weekly, or monthly cap on deposits. Reductions take effect immediately; increases require prior notification by electronic communication and a minimum waiting period equivalent to the period type before changes apply.
- Loss limit: a cap on losses over a defined period, calculated on the basis of the initial deposit rather than accumulated winnings. Exceeding this limit requires the user to adjust activity in accordance with the defined period.
- Wager limit: a cap on total wagers within a defined period (daily, weekly, or monthly).
- Session limit: a cap on the duration of a single gambling session; the limit takes effect immediately and, if reached, results in automatic logout; re-entry is permitted after the limit period expires.
Cooling-off and self-exclusion options
Cooling-off provides a temporary cessation of gambling activity. During a cooling-off period deposits are disabled and the user is excluded from promotional offers; remaining funds may be withdrawn. The cooling-off period is activated immediately and ends automatically when the defined period elapses, at which time the account is reactivated.
Self-exclusion is a binding period during which the user’s account is disabled and promotional communications are suspended. During the self-exclusion period, deposits and withdrawals are not permitted. Upon expiry, the account is reactivated automatically. A self-exclusion by request can be initiated by contacting Tv888 support. Tv888 will implement access restrictions and suspend promotional materials for the defined period. Remaining balance withdrawal will be processed in accordance with standard procedures after the exclusion ends.
Self-exclusion by request and withdrawal of funds
You may request self-exclusion for a definite or indefinite period by notifying Tv888 support. Tv888 will take measures to block access to the account and to suppress promotional communications during the period. After the exclusion period ends, you may withdraw any remaining balance in accordance with Tv888’s withdrawal policies and applicable laws, subject to verification requirements that may be applicable at that time.
Recognising problem gambling and seeking help
While most players engage in gambling for entertainment, a subset may experience loss of control. Indicators may include pursuing losses, neglecting responsibilities, or experiencing distress related to gambling. If you answer affirmatively to the following questions or have concerns about your gambling behavior, consider seeking independent support:
- Do you gamble to cope with daily stress or negative emotions?
- Have you missed work, education, or important commitments due to gambling?
- Have relationships or hobbies been neglected due to gambling?
- Have others criticised your gambling or have you concealed time or money spent on gambling?
- Do you gamble money needed for essential expenses or debt repayment?
- Do you experience cravings or urges to gamble after a loss or while attempting to stop?
If you answer yes to one or more questions or you have concerns about gambling harm, consider contacting Tv888 support for assistance and seek guidance from independent organisations such as Gamblers Anonymous, Gambling Therapy, or the Global Gambling Guidance Group, as appropriate to your jurisdiction. Tv888 does not endorse external organisations and recommends professional support where available.
External support and local resources
- Gamblers Anonymous
- Gambling Therapy
- Global Gambling Guidance Group (G4)
Protection of minors and parental controls
Tv888 prohibits participation by individuals under the applicable legal age and employs measures to prevent minor access. Operators should implement age verification and promote the use of parental control software where appropriate. While such software can reduce risk, no solution is wholly foolproof; guardians should supervise device use and monitor access to gambling sites.
Support, assistance, and account controls
For help with responsible gaming tools, limit settings, cooling-off, or self-exclusion, contact Tv888 through the in-site Help Center or customer support. Tv888 may request information to verify identity or assess compliance with applicable laws. Upon request, remaining balances may be withdrawn in accordance with Tv888’s processing policies and regulatory requirements.