Know Your Customer (KYC) Policy

Tv888 applies a risk‑based KYC regime to verify customer identities, prevent fraud, ensure compliance with applicable gambling and financial regulations, and protect the integrity of our platform. This policy governs the collection of personal data, the documents required for verification, the review process, and the actions Tv888 may take where verification cannot be completed.

Eligibility and Legal Age

Participation in Tv888 services is restricted to individuals who are at least 18 years old and legally eligible to gamble in the jurisdiction governing their use of the services. Tv888 may suspend or terminate an account and suspend any active or future transactions if age verification cannot be established or if the user is identified as being under the legal age for gambling. If an underage use is detected after activity has commenced, all winnings may be forfeited and deposits may be returned in accordance with regulatory requirements.

Data Collected and Minimum Identification Data

  • Full legal name.
  • Date of birth.
  • Nationality.
  • Permanent residential address.
  • Identification number or equivalent government identifier.

Acceptable Identity Documents

  • Primary government‑issued photo ID: passport, national ID card, or driver’s license. The document must be valid and include the holder’s photograph; the front and back pages must be legible where applicable.
  • In the absence of a photo ID, a birth certificate may be accepted, provided all four corners are clearly visible. The user must supply a photograph of themselves holding the birth certificate with their face and the certificate clearly visible.

Proof of Address

  • A recent utility bill (gas, electricity, water) or bank statement showing the customer’s name and current residential address, issued within the last three months.
  • If a government‑issued ID already contains the address, additional proof of address may not be required, subject to Tv888’s assessment.

Proof of Funds and Source of Funds

Tv888 may request documentation that reasonably demonstrates the origin of funds used to gamble or deposit, to establish the legitimacy of the funds and to comply with anti‑money laundering requirements. Examples include:

  • Salary slips, pension statements, or dividend/interest income documents.
  • Bank statements showing a consistent source of funds and transactions related to deposits or winnings.
  • Proof of ownership of funds from a clearly identifiable source, such as investment documents, a foundation award, or timestamped prize documentation.
  • Documentation reflecting a valid and verifiable path from income or rewards to Tv888 accounts.

Documentation Submission and Review

Documents must be uploaded via the secure documents portal within the customer’s Tv888 account. Tv888 will review submitted documents as follows:

  • Standard verification: within 3 business days from receipt of complete and legible documents.
  • Complex or high‑risk cases: up to 5 business days, at Tv888’s discretion.

If a withdrawal is initiated, supporting documents must be provided within 48 hours of the withdrawal request. Tv888 reserves the right to suspend or process withdrawals in accordance with the verification outcome.

Additional Verification and Enhanced Due Diligence (EDDS)

In accordance with applicable law and Tv888 risk assessment, customers identified as higher risk, including Politically Exposed Persons (PEPs) or those with unusual activity, will be subjected to enhanced due diligence. This may involve additional documentation, extended verification checks, and ongoing monitoring.

Multiple and Anonymous Accounts

Tv888 prohibits anonymous accounts and does not permit the creation of multiple accounts by the same individual or related parties. Tv888 will identify and link related accounts. Where related accounts are detected, Tv888 may cancel duplicate accounts, suspend or close accounts, reverse winnings, and refund deposits as appropriate.

Consequences of Non‑Compliance

  • Withholding or denial of withdrawals and other transactions until verification is complete.
  • Suspension or termination of services and possible closure of the account if verification cannot be completed or if the user is found to be ineligible or in breach of policy.
  • Reversal of winnings and return of funds to the original funding source where required under applicable law or regulatory obligation.

Data Protection and Privacy

Tv888 processes personal data in accordance with applicable data protection laws. Personal data collected for KYC purposes is used solely to verify identity, prevent fraud, and comply with regulatory obligations. Access to personal data is restricted to authorized personnel and service providers bound by confidentiality obligations. Data is retained only for as long as necessary to fulfill the purposes of verification and regulatory compliance or as required by law.

Customer Rights and Contact

Customers have the right to request confirmation of the processing of their personal data, access to their data, correction of inaccurate data, and, where legally afforded, objection or restriction to processing. Questions or concerns about KYC processing should be directed to Tv888 customer support. Tv888 will respond in accordance with applicable laws and regulatory guidelines.

Policy Updates

Tv888 may amend this KYC policy from time to time to reflect changes in regulation or risk posture. Materials reflecting the current policy will be made available within theTv888 user interface and will take effect upon display.